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unable to upload to Crystal Server through Crystal Reports

Jul 20, 2017 at 07:51 PM

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Hello,

I'm getting the following error "unable to log on, could not connect to server, please check that the server name is correct and the server is running."

When I try to upload a report to crystal server 2016 trial from within my Crystal Reports 2016 that I've paid for it gives me that error.

My IT department said they set up the server completely and even sent me the video they used for the setup.

Any good tips on how to resolve this?

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2 Answers

Edwin Tucker
Jul 20, 2017 at 07:55 PM
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Perhaps you could log on to Crystal Server 2016 through the BI Launch Pad and upload the report that way instead? You should be able to use the same login credentials set up by your IT.

Here's a video which walks you through the steps for this method: https://www.youtube.com/watch?v=lFCXHu5003c

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Denis Konovalov
Jul 20, 2017 at 07:56 PM
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There could be 3 things leading to this :
1. You're using wrong system name or your machine is not able to resolve the system name and connect to server.
2. The CR server license is expired
3. CMS server on CR server machine is not running.

You'll need to check each.

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