on 07-21-2017 9:48 PM
Hi,
I was able to successfully configure the SAP Cloud Agent under the Datasource Configuration section (See the first attached document).
But, when I go the Connections section to create a new Connection
Import Data Connection> SAP Universe and provide the details of my internal server, It gives me the error "Internal Error" with no description or details.
Can someone please help me understand, how to trace or review the logs for more details on this error message.
Hi Shaheen,
There are multiple places where you can extract more information: traces in SAP Analytics Cloud and logs in Tomcat (Cloud Agent).
The SAP Analytics Cloud Agent (Tomcat application C4A_AGENT) contains the drivers used to connect to your BI Platform system. I would recommend you to verify the following:
I wrote this blog with some steps to troubleshoot data acquisition: https://blogs.sap.com/2016/08/26/troubleshooting-guide-sap-businessobjects-cloud-agent/
Regards,
Julian
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The screenshots are attached for your reference.
inernal-error-bi4-connection.jpgdatasource-configuration.jpg
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