bdc sessions Issues

I have a users who is trying to process a BDC session in sm35 and they are getting you are unable to schedule session XXXX.

I checked sm35 and they have access to it

And object S_BDC_MONI has values of ABTC, ANAL, AND AONL.

Nothing happens of course they are offsight so an su53 I am unable to do now............any suggestions.

THANKS!!!!