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Ashna Joe Cyriac

How to approve/reject Sales Order from Outlook Email

Jul 20, 2017 at 09:54 AM | 159 Views | Last edit Jul 20, 2017 at 12:39 PM 2 rev.

Hello Experts,

I have a requirement to enable Sales Order Approve/Reject from Outlook Email without Logging into C4C system. I have created a custom email template which will send to approver Outlook mailbox upon clocking Submit for Approval.

On clicking the Approve/Reject link, the approval status needs to be changed and a mail notification needs to be sent. That is in the background on clicking either of these links should update the ApprovalStatusCode of CustomerQuote BO.

Is it possible to achieve this requirement ? Any input on this would be helpful.

Thanks in Advance,

Ashna

mail-template.jpg (29.5 kB)
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2 Answers

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    Former Member
    Jul 21, 2017 at 09:22 AM

    Hi,

    Try the Outlook Add-On and it will be apt for your requirement.

    Regards

    Logan

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    Amit Kumar
    Jul 22, 2017 at 05:25 PM

    Hi Ashna,

    Could you please refer below SCN thread link which might help in your requirement

    How to approve Order from Outlook Email

    Regards,
    Amit Kumar

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    • Ashna Joe Cyriac
      Jul 24, 2017 at 06:53 AM

      Hi Amit,

      Thanks for your reply. I am aware of this SCN thread but it is about ABAP development for the same requirement in CRM. In C4C we do not have backend ABAP permissions and my query was how can I achieve this in C4C using SDK development or some other way.

      Regards,

      Ashna