Hi
We recently upgraded to ERP 2005. We are running the portal and have the get support link on our logon page.
There is an option for other logon problems when selecting this link. When a user selects this option and doesn't enter the correct info we have no way of knowing who the user is. It sends the message from our central admin to our central admin. There is no identifying user info in the message. Is there a setting in UME config that will verify that they enter the correct info such as name and user id?
Or is there custom development we have to do?
Thanks!
Robert