Dates on status change

[Former Member]

Hi,

How to automatically populate the planned dates in the service ticket on changing status?

Regards

Shridhar

[Former Member · Accepted solution]

Hi Shridhar,

For that you need to implement service transaction badi or action badi and need to update the service process details.

Best Regards,

Pratik Patel

<b>Reward with Points!</b>

[Former Member]

Hi Sridhar

You can implement a new implementation class for ORDER_SAVE BADI and read changed status from Buffer calling CRM_STATUS_READ_OW. Then change the required dates after this check.

Hope this is helpful.\

Thanks

Siva

[Former Member]

Also you can go ahead with WORK FLOWS if you r much familiar with workflow concept.

[Former Member]

Hi Pratik/Siva,

Thanks for the quick reply. We are not using workflows in our project. We will try implementing the service badi you both suggested. Will get back to in case of more queries.Have rewrded points.

Shridhar