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author's profile photo Former Member
Former Member

SAP Phone

Hi All.

What s use of SAP phone in workflow? pls give me some real time example.

To be Rewared if it is helpfull.

Regards.

Jay

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 10, 2007 at 09:16 AM

    Hi Jay,

    SAPphone integrates telephony functions into the SAP System. SAP applications use this to integrate the telephone into the work process. SAPphone provides the Basis technology required.

    Processing outgoing and incoming telephone calls is supported by data from the SAP System environment, (for example, telephone number, name). An incoming call starts a search for caller data. The result of the search is displayed automatically in an information window.

    Thanks.

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