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FPL9 Chronology - Return charge is getting displayed with return amount in FPL9

fpl9-chronology-issue-returns.jpgHello Expert,

Return charge is getting displayed with return amount in FPL9 chronology tab. Returns amount and return charge should always be displayed separately in the chronology but for some of the returns we are seeing this issue where both are getting summed up and being displayed together as one amount. Has any one of you came across this issue in past ?

Thanks,

Rahul.

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2 Answers

  • Jul 21, 2017 at 12:13 PM

    Hello Rahul,

    To start with, can you check if there is any customisation, on event 1212 and event 1213 for return charges

    Thanks

    Amlan

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  • Jul 21, 2017 at 01:14 PM

    in your picture we can see that one of the examples has different posting dates for the charge and the return, and in the other they are the same. This influences how they are shown. If all data is the same then they are combined into one line. I would check how each of these was created - afaik the norm would be to combine them since the dates would usually be the same for both.

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