I have a requirement wherein, I need to update the <b>status</b> of Service Ticket(s) for the system when I pass the<b> GUID</b> of the Service Ticket.
The query is like:
<b>Import</b> -> Passing the <b>GUID</b> of the Ticket and the new <b>user-status</b>.
So please let me know of the <b>FM/BAPI</b> to achieve this task.
thanks in advance.