FM for updating the status of Service Ticket

[Former Member]

Hi Group,

I have a requirement wherein, I need to update the <b>status</b> of Service Ticket(s) for the system when I pass the<b> GUID</b> of the Service Ticket.

The query is like:

<b>Import</b> -> Passing the <b>GUID</b> of the Ticket and the new <b>user-status</b>.

So please let me know of the <b>FM/BAPI</b> to achieve this task.

thanks in advance.

Regards,

Amit.

[Former Member · Accepted solution]

Hi Amit,

Use FM, CRM_ORDER_MAINTAIN.

Take a look at its documented help.

Best Regards,

Pratik Patel

<b>Reward with Points!</b>

[Former Member · Accepted solution]

Hi,

Do we need not need to use some other FM to commit the changes in database.

Can u give me a sample code?

Regards,

Amit

[Former Member]

Hi Amit,

You can also use FM

CRM_STATUS_MAINTAIN_OW to maintain status on service ticket and then

use

BAPI_TRANSACTION_COMMIT FM to commit changes.

Thanks

Siva

Rewards with points if it helps.

[Former Member]

Hi Amit,

Use FM,

BAPI_TRANSACTION_COMMIT to commit the changes in DB.

Best Regards,

Pratik Patel

<b>Reward with Points!</b>