Hi,
We are currently trying to implement groupware integration for Activities as well as Workforce Management. We have been successful with the Activity integration, but we are having an issue with WFM.
When we create an assignment in the Resource Planner, we are seeing that the BDoc is processed succesfully with no errors. However, nothing is coming into the Groupware server. It seems as though everything is fine on the CRM side, but we are unable to tell where the message is being sent to, and why it is not coming over to the Groupware server.
I am fairly new to the groupware integration setup, and the one thing that I cannot seem to locate is the customizing which tells where the message is being sent. Again, the Activity integration is working fine and is going through, but I'm trying to find the difference in the WFM customizing which might be causing the problem (I was not the one who originally set it up).
Any help that you can give would be greatly appreciated!
Thanks,
LeighAnne