Solution Manager EWA - cannot create session in satellite system

[Former Member]

Hi,

I want to configure EWA self service using Solman 4.0. I succesfully did the following :

a. Maintained SMSY and create the required trusted RFC connections from SM to satellite system. All connection and authorization passed in SM59. I used SAP_ALL/SDCCN_ALL role and assigned objects S_RFC*.

b. Assigned the system to a logical system.

c. Created the a new solution and activate "Solutions Monitoring > Earlywatch Alert"

d. Activated and maintained required RFC in SDCCN in satallite system.

My problem is that the create EWA alert request (Red Flag with a specific session number ) coulnd be pass to the satelitte system even though all the trusted RFC and authorization is set. When i execute the SESSION_REFRESH in the satellite system, the session is not created.

Did I miss out any steps. Can any one share any help ?

FYI, there is no connection to SAPOSS yet, so i did not manage to run RTCCTOOL completed, but i doubt this is required for EWA self service.

[Former Member]

Hi Groupies ,

I had the same Incident.

My Problem:

Service Definitions in SDCCN were deleted.

Solution:

1. Log into Solution Manager

2. Call Transaction "SDCCN"

3. Menupoint: Task=>Create=>"Refresh Service Definitions" Start Time : "Now"

It could be, that you must do it also in the Satellite System (may be the definition are also not available).

4.Call Transaction (in SolMan) dswp and Plan a new EWA Task

5. Log into Satellite System

6. Call SDCCN

7. Menupoint: Task=>Create=>"Refresh Sessions" Start Time "Now"

After this procedure it works at my Systems.

[Former Member]

Hi,

I had the same problem recently. It was caused by not having the BACK RFC destination defined within the satellite system's SDCCN. I added the BACK RFC to SDCCN using Goto > Settings > Task-specific.

Once this entry was added, running a Refresh Session in SDCCN brought in all the EWA session that were 'waiting' on SolMan.

Regards,

Arwel.

[Former Member]

Hi,

I have exactly the same issue !

Sessions generated in SM are not passed to satellite system.

Did you find any solution ?

[Former Member]

Hi all,

can anybody help me ?

A "refresh sessions" in the satellite system gives "Sessions are up to date", whereas new sessions are created on SOLMAN side.

RFC destinations works fine.

Regards.

[Former Member]

Hi all,

we experienced a similar problem and found that running the Service Definition Refresh task and then the Refresh sessions task in the satellite systems SDCCN solved the problem.

Regards

[Former Member]

Thanks Jayson, it works !

[Former Member]

Hi All

Does anybody find solution ?

[former_member209604]

Hi sapbcer,

please create a new thread for troubles with EWA in your system.

Describe

- What you have already done (configuration, RFCs)

- Software components (ST, ST-SER, ...) in SAP Solution Manager

- Software components (ST-PI, ST-A/PI) in satellite systems

- What you are using in satellite system? SDCCN or SDCC

If SDCCN, was SDCCN successfully initiliazed, are all revelant jobs running

- Potential error messages, results of Self-Diagnosis (enhanced as of ST 400 SP12)

Best regards,

Ruediger

[Former Member]

My problem is the EWA session info cannot be transferred to the satellite system. Even after SESSION_REFRESH, it did not appear in the satellite system.

[former_member209604]

Hi Shing,

SDCCN requires a RFC destination from the satellite system to the SAP Solution Manager system.

This RFC is usally called SM...BACK....

The RFC needs to be entered in SDCCN (manually: Goto Task Specific settings -> RFC Destinations) or (automatically from SAP Solution Manager, in tx SMSY, Goto (or similar) - Solution Manager Operations ....-> SDCCN Administration).

Best regards,

Ruediger Stoecker

[Former Member]

I've already done that, all the required RFCs between the Solman and sattelite system. They are trusted RFCs connection, tested ok - both ways. I have assigned the required auth/roles, SAP_SDCCN_ALL and S_RFC*** objects with full rights on top of the SAP_ALL profile.

[former_member209604]

- Is the EWA scheduled for correct installation number?

- In case it does not work yet, I would recommend to create a customer message on SV-SMG-SDD. With a direct connection to your system, the cause should be found.

[Former Member]

Check for any Errors and Cancelled jobs in SM37

[Former Member]

The /BDL/TASK_PROCESSOR job executed succesfully in Solman and satellite system. All the SM:* jobs are also ok.

I tried to generate the EWA for the Solman system itself. The same scenario happens, it can sent the session request to its own SDCCN as well.

[Former Member]

Have you created 'REQUEST_DATA' - Request Session data job in SDCCN of satellite system?

If not create and execute the job. then only the EW data will be transferred to SolMAN