I have a requirement wherein, I need to get the Service Ticket(s) for the system when I pass the Status of the Service Ticket.
The query is like:
<b>Import </b>-> Passing the <b>Status</b> of the Ticket (like : <b>Assigned/Closed/Resolved </b>).
<b>Export-</b>> Get the details of all the <b>Service Tickets</b> whose status is mentioned in the
<b> Import</b> Parameter..
So please let me know of the <b>FM/BAP</b>I to achieve this task.
thanks in advance.