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Business card scanning questions with ABBYY

Jul 19, 2017 at 06:02 PM


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Hi All,

I have a few questions for the business card scanner functionality in C4C

1) Does this feature still work in the extended edition of the iOS and Android apps? I have an iPhone 7 with the latest C4C extended edition app, but when i go to Leads, there is no option i can see to scan?

2) Is it possible to scan to a Contact instead of a Lead? If not, how would you take a business card that has been scanned to a Lead, and then extract the Contact from that Lead as an actual new Contact, systematically not manually?

Thanks in advance

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1 Answer

Prasanth Sarma Aryasomayajula
Jul 20, 2017 at 03:51 AM

Please, check if the question/business option "Lead Creation using an Existing Account" is marked in Business Configuration.

When this question is selected in Business Configuration, the "Scan" button/option is not displayed in leads

You Might be interested in referring
Configuring and using the Business Card Scanner in SAP Cloud for Customer for the Android Phone

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