how to troubleshoot runtime error (termination with short dump)

hi all,

i'm new comer on crm. and i got a problem when i accessed tx: segment builder (runtime error: termination with short dump).

i've tried to troubleshoot this problem by set the java2 SDK GUI path on the client side.but it still didn't work.then i tried to activate the automation trace (just perform the procedure which wrote down on error analysis), but i confused when tried to read the trace file and still didn't get the point. FYI, i 'm using sap logon 710 and SAP crm 5.0.

what i've should to do?

should i have to re install my sap logon?

i really need ur assistance!

best regards,

agung