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Former Member

Profile Dashboard levels in Hybris Marketing Cloud

Hi Experts,

Is there any possibility that we can define custom contact levels and how those levels are decided based on criteria?

I can understand that we can add levels and change the terminology of it as per requirement but am looking at how can we add criteria/filter to put contacts in each levels.

Thanks and regards,

Dinesh.

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2 Answers

  • Best Answer
    Jul 21, 2017 at 09:36 AM

    Hi Dinesh,

    yes, cloud ready. The link is to the cloud documentation.

    Pls. use this. As per documentation in the code.. "* If you want to change any attribute value of an interaction contact's best record mentioned in table"

    Best,

    Matthias

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  • Jul 19, 2017 at 08:09 AM

    Hi Dinesh,

    think the application help describes it pretty well.

    Best,

    Matthias

    __________________________________________________________________

    ...Change the descriptive text of a validation status...Add a new validation status...Implement custom logic...

    SAP delivers 4 validation statuses:

    Status

    What It Indicates - Examples

    Predelivered Logic - Which ID Origin Is Assigned Which Status

    AnonymousValidation status is low, for example, a contact merely clicked an item on your web site.By default a contact's status is Anonymous.Self-identifiedFor example, a contact filled out a form on your web site, entering name and address.If a contact is anonymous and has at least one of the following ID origins:
    • Email
    • Phone
    • Mobile
    • Fax
    Or at least 2 social ID origins (in the standard system these are Facebook, Twitter or Google+)VerifiedFor example, a contact clicked on a link in an email that you sent after the contact had registered on your web site. The contact is verified, since the email address has been validated.If a contact is anonymous or self-identified, and has at least one of the following ID origins:
    • SAP CRM Marketing Prospect
    • SAP OData Import Contact
    • SAP File Import Contact
    • Manual Contact
    • SAP C4C Contact
    • SAP C4C Marketing Lead
    • SAP Jam Member
    • SAP Hybris Consumer
    • Gigya
    • WeChat Open ID

    Business Partner

    The highest level of validation, for example, a contact is in your customer database.If a contact is anonymous, self-identified or verified, and has at least one of the following ID origins:
    • SAP CRM Business Partner
    • SAP ERP Business Partner
    • SAP ERP Contact
    • SAP ERP Customer
    • SAP ERP Company
    • SAP C4C Individual Customer
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    • Former Member

      Hi Matthias,

      Thank you for the information.

      Is this custom logic applicable for cloud version? I don't see any Business Context from custom logic which can be specific to Profile Dashboard/validation status.

      Could you please point out which enhancement option can be used for validation status?

      Thanks and regards,

      Dinesh.