Skip to Content
0

Automatic e-mail to support team - when message Status Changes at SAP in our ITSM

Jul 20, 2017 at 08:51 AM

93

avatar image
Former Member

Hi Guys,

i want to receive email notification when Message Data at SAP changes status(see below screen shot.)

how do i activate that in our solution manager.

i am able to get an email notification when the user status changes in our ITSM service desk.

kr,

elizabeth

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

2 Answers

Andrey Sharapov
Aug 04, 2017 at 02:59 PM
0

Hello, Elizabeth!

Please, look at PPF action SMIN_STD_MAIL_REPORTER in action profile SMIN_STD and its condition as example to create your own action and condition. There you can see how to define recipient and how to make action to take status change into account.

Share
10 |10000 characters needed characters left characters exceeded
Vignesh Prabhu Aug 28, 2017 at 01:42 PM
0

Hello Elizabeth,

Navigate to SPRO-> SAP Solution Manager-> Capabilities-> IT Service Management-> Define action profile-> Define action and condition.

There is a standard action defined for status change at SAP.

If you check my below screenshot, this action is having scheduled conditions defined based on SAP status.

Hope this clarifies.

Let me know in case of further assistance.

Thanks,

Vignesh

Share
10 |10000 characters needed characters left characters exceeded