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MS BPC Excel Could not open .xlsx file

My users are having an issue trying to open files with BPC Excel. It happens to different users, may work fine one day and not the next. Stop working at some point during the day. It isn't a consistent problem. After logging into the BPC Excel, clicking on the EPM tab and then trying to open any file. We are running BPC for Microsoft 10.1.6 and EPM SP 23 deployed via Citrix
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Has anyone encountered this error before? Any suggestions?

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1 Answer

  • Jul 30, 2017 at 11:54 AM

    Hello Marcie,

    I would advice to upgrade to EPM SP 29 and to test the behavior.

    Also check the Note of Microsoft updates, it can be related to this king of issues.

    Best Regards,

    Dorra.

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