Details on Wiki post?

[Wallace]

Hello,

I see this today on the Wiki:

Timeout Error Rates Completed

Between approximately 00:00 UTC on 17 Jul 2017 and 23:30 UTC on 18 Jul 2017, customers may have experienced a disruption on SAP Cloud Appliance Library.

Customers may have experienced timeout errors in some scenarios. Service has been restored.

My question now:

How do I understand what was affected or how this appeared to customers? I created a new instance last week; having trouble getting to it via Fiori. We continue our troubleshooting/resolution work and would like to better understand this item to help see if the issue we see - is on my company's side, SAP's side, or perhaps AWS?

[stanimir_eisner · Accepted solution]

Hi Wallace,

Technically the root cause of the problem was the increased latency in the communication between SAP CAL and the management APIs of the cloud providers. Consequently customers may have experienced delays in triggering operations or refreshing the status of the their solution instances. In some cases the delays may have been long enough to result in timeout errors.

The software running on the solution instances has not been affected in any mean.

Best regards,

Stanimir