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Former Member

I recently purchased Crystal Reports 2016 SP4 on Amazon and am receiving the following error.

crystal2.jpg

I went through the program list and do not see CR installed there. How should I go about resolving this error.

Thanks

crystal2.jpg (96.8 kB)
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2 Answers

  • Jul 19, 2017 at 03:33 PM

    Get your money back if you can and go here:

    https://www.sap.com/products/crystal-reports.html

    10% of until the end of the month...

    Don

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  • Jul 18, 2017 at 06:30 PM

    I'm not sure what Amazon has sold you, but it looks like it was Upgrade package, which means it needs something to upgrade (previous version installed).
    So the pre-req screen is correct.
    If you're installing CR for the first time, you need Full Install package, not upgrade one.

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