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Former Member
Jul 03, 2007 at 03:45 PM

SolMan - Service Desk - deleting messages

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Hi, I am working on Service Desk in Solution Manager, I have tried to delete messages that are 'deferred' and 'To be approved' however I it does not let me 'confirm' the message in the Fast Track screen even though I have clicked on the change icon.

Also once a message is confirmed is there anyway to retrieve it back?

regards

Bilaal