I am creating a Service Ticket using the <b>ICWC( Web Client )</b> screen which is triggered in R/3 using the transaction "<b>CRMD_ORDER</b>".
In this process, I was creating a Service ticket ( which has some details like: <b>Category , Subcategory, and time related fields like: Assigned time, Inprocess time, Resolved time</b> and etc., things ).
I want to have these values( mentioned above ) into my Report (R/3 system ).
How can I achieve this task?
Please put in your valuable ideas if you have worked in Service Ticket area ... mainly using <b>ICWC screen</b>.
thank you very much in advance.