Customer Complaints Mapping - Urgent

[Former Member]

My client is a Engineering Company. They receive customer complaints which are divided into

<b>1. Onsite( Customer Site) Repair

2. Rework at our site</b>

I think it can be achieved by CS Module but PM Module is not going to be implemented.

Can u please explain how to map this process in SAP SD Module?

Valuable suggestions are rewarded.

Regards,

Anbu

[rmazzali · Accepted solution]

you can use CS even if you do not use PM.

In SD you can manage the good receipts only and the billing but not materials, labour and so on. So SD is not the right solution.

Roberto

[Former Member]

Hi sri,

You can try using sales document type ( order types) RA / RAS which is for Repairs /Repairs & service.Offcouse you need to have workaround to meet your requirements by using userexits for this.

Reward if this helps!!!!!!!!!!!!!!

Thanks

Kamal