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Former Member
Jul 03, 2007 at 08:20 AM

IC Webclient -- "Reason" field non-editable in "Interaction Record" view

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Dear All,

I am working on CRM 5.0, IC Webclient. I have created a business transaction profile, and attached "Business Activity (0010)" as the transaction type.

Now in the CIC screen, after clicking the "Interaction Record" hyperlink in the navigation bar, the "Interaction Record" view has the fields "Reason" and "Result" greyed out. However, in SAP GUI, the "Reason" field is editable and also has values in the drop down.

Please guide.

Your help would be greatly appreciated and rewarded.

Regards,

Khushboo