IC Webclient -- "Reason" field non-editable in "Interaction Record" view

[Former Member]

Dear All,

I am working on CRM 5.0, IC Webclient. I have created a business transaction profile, and attached "Business Activity (0010)" as the transaction type.

Now in the CIC screen, after clicking the "Interaction Record" hyperlink in the navigation bar, the "Interaction Record" view has the fields "Reason" and "Result" greyed out. However, in SAP GUI, the "Reason" field is editable and also has values in the drop down.

Please guide.

Your help would be greatly appreciated and rewarded.

Regards,

Khushboo

[Former Member · Accepted solution]

Hi Khushboo

Can you check if the "categories" flag is checked in the BT profile? If its checked, can you uncheck it and then try?

[Former Member · Accepted solution]

Hello Robin,

Thank you very much, it did solve my problem.

Regards,

Khushboo