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Former Member
Jul 03, 2007 at 05:14 AM

Attach Email to Service Ticket

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Dear expert,

I'm using CRM 5.0. I would like to attach an incoming email to a service ticket in the IC WebClient. But I don't see any functionality for that.

I can display emails and service tickets in the IC WebClient and I don't know how to link them together.

Thanks for your help,

Best regards,

Stephanie