I have a problem similar to the one in this thread, but even worse I think.
I can find service "sap/alertinbox" in transaction SICF, but not "sap/alertsubscription" and "sap/alertpersonalize_rules". They just don't exist.
At first I thought that maybe these services were no longer required since the guide that I followed (How to monitor Exchange Infrastructure : https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/0b4580be-0601-0010-d3ad-bd6ce51ae916) is outdated. But when I click the links "Subscription" and "Personalization" in the Alert Inbox of the RWB, it tries to call exactly these services.
We are now at NW04s SP12, after recently upgrading from NW04 SP6 (I know :s)
Does anybody have any suggestions ?