Skip to Content
0
Former Member
Jul 02, 2007 at 07:52 AM

Escalate Button in Service Ticket

23 Views

Hi All,

Can anyone please let me know the how does the escalate button of service ticket works in IC webclient.

What customizings are required?

I have created rules and actions in the rule modeler using context Order.Released the rules.But still on clicking the Escalate buton it says "No rules found for automatic routing".

Kindly Help.

Regards,

Shalini Chauhan