Escalate Button in Service Ticket

[Former Member]

Hi All,

Can anyone please let me know the how does the escalate button of service ticket works in IC webclient.

What customizings are required?

I have created rules and actions in the rule modeler using context Order.Released the rules.But still on clicking the Escalate buton it says "No rules found for automatic routing".

Kindly Help.

Regards,

Shalini Chauhan

[Former Member]

Hi Shalini,

We are facing the same problem. can you guide us in getting this problem resolve.

With Best Regards,

Anil Thammareddy.

[Former Member]

Shalini

I am writing to this post even though it has been closed with the hope that you might get the message.

Can you please share the answer to the question you had posted 'Escalate button in service ticket'. I too am trying to figure out how to do it.

Thanks

Sunita