When a workitem goes to multiple user, the first one to double click it, reserves the workitem.
Problem: When a user double clicks but then cancels the processing (using the green arrow for example) the WI remains in reserved.
Not a solution: I know there is a button that allows users to replace the WI, but we all know you just CAN'T trust users to use the application like they are supposed to. The "Replace" button in a decision task isn't good either, since the user can still use the green arrow....
Solution: Automatic replace after double click + cancel, or turning off the reserve functionality. Is any of these possible?