Hi Preethi, thanks a lot for your time :).

You understood correct my situation. Please let me know, how do I create/ set that indicator you are referring to?

Thanks in Advance

Petros

Hi Petros,

Thanks for confirming that my understanding is correct. The ideal solution for this really depends on the business process, the frequency of blocking such customers and the number of such customers that need to be blocked.

We could fulfill this requirement in a number of ways I can think of:

1. If number of customers is less/frequency of this occurrence is low, we can handle it in the workflow rule that send out auto-replies by simply adding a condition that states do not run this rule if Customer ID is "****"

2. If frequency of this is moderate and it may not be possible to edit the workflow rule everytime, you can achieve this by having a KUT field on Customer header a have an indicator say "AutoReplyBlock" on the Customer header and add a condition to the Workflow rule stating if Field "AutoReplyBlock" is not equal to Yes, send the auto-response.

3. If we have a lot of customers and it may not be possible to manually go and update this indicator for each customer, you could have some minimal PDI development and a background job(MDR) that could be a one off/ run at intervals to set the indicator to true for the customers.

Hope this helps.

Best Regards,
Preethi.