on 07-16-2017 8:24 AM
Hi friends,
I need help in constructing my logic for the configuration in C4C.
The scenario would be:
An update in a certain field under Accounts, will trigger a Workflow rule that would send an email or work ticket to a Service Agent.
Issue:
I am lost on where I can configure the field update that would trigger the workflow.
Can anyone share their insights?
Thanks and I would appreciate all the help.
Hello Angelo,
The following guide provides information on how to create a workflow rule which could update business fields or trigger business actions.
5. Selects the Rule type: E-mail and fill all that are required for update in Define Action step.
6. Review the rules and Activate the Rules.
If this solution answer your query ,do set this post as answer.
Thanks and Regards,
Amit Kumar.
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