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C4C direct URL for individual customers

Jul 14, 2017 at 11:39 PM

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Former Member

Hello, right now in my company we are using ININ which is a predictive dialer, along with C4S. The process works like this: the agent is transferred a phone call and ININ displays some basic data, like the customers name, ID, etc… The agent copies the id, goes to the individual customers area in C4C and in search pastes the ID, then opens up the customer data. This manual process is slow, and an alternative offered by ININ is that it can automatically open up an URL by sending a “template” along with certain parameters. Ideally, we should be able to open up a customers data without manually searching for it.

I would like to know if customer parameters (such as the customers ID) are stored somewhere in the C4C URL. For example, the URL for an individual customer is extremely long and I cannot seem to find the ID or UUID within it.

I would like to know if there is an URL “template”, so that we can setup our dialer to automatically bring up customer data by calling the C4C URL, without the agent having to look it up manually.

Thanks in advance for your help.

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3 Answers

Prasanth Sarma Aryasomayajula
Jul 15, 2017 at 10:48 AM
-1

Its true that you are trying to retrieve information based on the complete url which is directing you to the link but the UUID/ ID used for retrieving the data is completely encoded and then you the required page is displayed , so you will not be able to identify any specific function that points to the parameters

You might be interested in referring : CL_HTTP_UTILITY - URL Decoding & Encoding

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Ankan Banerjee
Jul 18, 2017 at 04:56 AM
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Former Member Jul 25, 2017 at 05:03 PM
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Thank you for your answer Ankan. However when I try that C4C loads up but displays nothing. Any other way I can achieve this? Thanks in advance.

Regards,

Rigoberto Soto

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