Production Support

Hi friends, I have some issues please help me, points will be awarded. I am attending an interview.

1>For example BW implementation company "TCS" India is implementing a BW project for a U.S based Client, normally where the production support goes, at the implementing company (TCS) IN India or at the Client`s place in U.S.

2>what is the role of a BW CONSULTANT (2 1/2 years experienced) in all phases of full life cycle (if applicable) please tell me with some examples.

Project Preparation

 Business Blueprint

 Realization

 Final Preparation

 Go Live & Support

3>Give some DATA SOURCES, ODS, CUBES, MULTIPROVIDERS, INFO OBJECTS in the PLANT MAINTENANCE business area.

4>Give some examples for production support (procedure for handling the tickets and some examples in the mentioned area) for an implementation in the PLANT MAINTENANCE business area (client was SHELL).

5>If possible give me some behavioral questions with answers (situations in team environment which is linked with a technical issue), because i am attending the interview in Australia, here they are asking behavioral questions.

Points will be awarded.