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In SAP C4C Service ticket interaction tab, can we drag and drop a mail from outlook?

Jul 14, 2017 at 08:51 AM


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Former Member

Hi All,

Can we drag a a mail from outlook inbox and can it be attached or information could be pasted in the Service> ticket> open a ticket> interaction tab's Mail format?

I know it sound little crazy but, do we have this enabled or yet provisioned in C4C?


Suman p

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Best Answer
Gabriel Brage
Jul 14, 2017 at 12:20 PM

Hello Suman,

I do not think that this could sound crazy, actually it seems a good idea. However this feature is currently not available in SAP Hybris C4C.

In your case I would recommend that you open an Idea request in our Idea forum.

The benefits of using the above channel:

  • You make your voice heard when it comes to adding new features to future releases of SAP Cloud for Customer.
  • You have full transparency about what happens to all submitted ideas.
  • You can engage and connect with a network of other customers, partners and SAP experts
  • Best Regards

    Gabriel Brage

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    Former Member

    Hello Gabriel,

    Thank you on this. I was pretty sure on this as we dont have this dynamic working at the moment in C4C. I will go ahead for Idea Forum if it goes well.

    I was also wondering if any alternate suggestion could be worked out as a solution as Idea forum would not be a immediate resolution or results.

    Best Regards,