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Former Member
Jun 29, 2007 at 10:57 AM

Service Desk Roles, SAP_SUPPDESK_DISPLAY, SAP_SUPPDESK_CREATE, SAP_PROCESS

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Hi I need some help, I have been assigned to define roles to give to end users. therefore I have been given 3 roles to test SAP_SUPPDESK_DISPLAY, SAP_SUPPDESK_CREATE, SAP_SUPPDESK_PROCESS. I try to create a support message using the role CREATE in one of the systems by selecting the Help > Create Support message in the SAP menu, or double clicking the SAP icon.

I then log into Solution Manager Service Desk using the role DISPLAY to check if the message has been sent to Service Desk using T.Code crm_dno_monitor, but nothing appears. When I log into Solution Manager using my normal ID I can see the error message. Can somebody please advise me why the support message does not display. Thank you for any help.

Bilaal