Error when determining the CTIADM_PROF profile for agent xyz

[Former Member]

Hi,

I have created the new cic frame work and assigned it to the position. when i run the TC - cic0, I am getting the following

"Error when determining the CTIADM_PROF profile for agent xyz"

Can you help me out ?

Thanks in advance

[Former Member]

Hi Devi,

Problem is your IC winclient profile definition don't have any profile definition for CTIAMD_PROF assigned to it.

For this you can use standard profiles or may create your own CTI Component profile.

Follow IMG path:

Customer Relationship Managemet>Interaction Center WinClient>Component Configuration>Hidden Components>Configuration of CTI Component-->Define CTI Component Profile

Use this profile defintion to assign it to CTIAMD_PROF in you IC winclient profile definition.

Best Regards,

Pratik Patel

<b>Reward with POints!</b>

[Former Member]

Hi Devi,

1. Create a CTI Component profile

Interaction Center WinClient &#61664; Component Configuration &#61664; Hidden Components &#61664;

Configuration of CTI Component &#61664; Define CTI Component Profile

2. Assign the profile to your Interaction Center winclient profile for profile category CTIADM_PROF.

Reward with points if helpful.

Regards,

Shalini Chauhan