batch management activation- open sales order

[former_member335556]

Dear Experts,

I have a problem with activating batch management.

An item(24280) in an standard sales order (33) is shown as an open item when I wanna activate batch indicator, but this item is processed completely as you can see below.

I have checked the configuration and the process is actually completed, but I don't have any idea why it is considered as open item.

Do you have any idea what is the reason?

[sankaralingam_maharajan]

Sales order item completion is controlled by the 'Completion Rule' settings at the Item Category (VOV8) level. Please check the settings and let us know.

[JL23]

Don't you bill your customers or is this a free of charge delivery with an item category that does not require billing?