Event SAP_CSM_TRIGGER_CENSYS_DISPATCH not getting triggered

Hi All,

We have CCMS version 20040229, rel no 4640 installed on our SAP system.

It was working fine and sending alerts until our SAP production system was bounced for some maintenance.

Now, the CCMS agent is working fine, alerts are being sent to solution manager

but, we are not getting email alerts.

When anlysed on this, found that, job SAP_CCMS_CENSYS_DISPATCHER is not functioning as Event, SAP_CSM_TRIGGER_CENSYS_DISPATCH is not getting triggered.

Could you pls let me know how can i troubleshoot this.

Thanks in advance,

Caroline