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Former Member
Jun 26, 2007 at 03:36 PM

CCMS not sending e-mail when system is down

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I have installed solution manager 4.0 and configured it as a CEN to handle all CCMS alerts from our SAP systems (ECC5.0, BW, etc), these systems all have CCMS agents install and configured. The configurations work no problem. We get automatically notifications on a lots of events -- such as shortdumps, responses time, system log errors, etc. However, we never get e-mail notifications on following two situations:

1. System down -- when one system is down, we can see it availability is going to 0% on solution manager but we did not get e-mail, I am using MTE class "Availability_SysPercent_ABAP", it should send e-mail when it below 60%. But it never did even it's 0%. Also tried several other MTEs, but none of them work. Is this because when system is down, CCMS not work any more or something else?

2. Job cancel -- I am not what MTE class to use in order to send e-mail when some jobs are cancelled.

Any help are greatly appreciated.

Yujun Ran