Display dates in sales order via CIC0

Dear experts,

In SAP CRM 5.0, we've configured sales orders and dates. Via CRMD_ORDER transaction, dates are correctly displayed.

But we're using interaction center (CIC0) and the screen with dates is not displayed.

We've tried screen sequence control (CRMV_SSC) but we don't manage to display this ALV grid.

Can someone help us?

Thank you!