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Former Member
Jun 24, 2007 at 10:48 AM

UM configuration



I need to configure UM:System Administration->

System Configuration->UM Configuration in order to user to be

able to send email to System Administrator if he has logon problems

and also to be able to reset his password through the "Get Support"

link on the "Welcome" portal page.

I have defined the SMTP server on Notification E-Mails Tab by giving

IP of active SMTP Server which we are using.

Also on Direct Editing Tab I inserted the System Dmin email address

in following lines:

and set the TUE value in the line:


Also I have assigned an Administrator user to the user_admin_role.

And in Administrator user data I set his email address(

But when I try to use the "Get Support" link in portal it is not working.

No emails are sending to admin despite getting message:

"E-mail with logon problem sent to administrator".

What may be the problem?

May be I have missed any step in configuring UM?