UM configuration

[Former Member]

Hi,all

I need to configure UM:System Administration->

System Configuration->UM Configuration in order to user to be

able to send email to System Administrator if he has logon problems

and also to be able to reset his password through the "Get Support"

link on the "Welcome" portal page.

I have defined the SMTP server on Notification E-Mails Tab by giving

IP of active SMTP Server which we are using.

Also on Direct Editing Tab I inserted the System Dmin email address

in following lines:

ume.notification.ademailmin_=adminemail@xxxx.com

ume.notification.system_email=adminemail@xxxx.com

ume.notification.workflow_email=adminemail@xxxx.com

and set the TUE value in the line:

ume.notification.email_asynch=TRUE

Also I have assigned an Administrator user to the user_admin_role.

And in Administrator user data I set his email address(adminemail@xxxx.com).

But when I try to use the "Get Support" link in portal it is not working.

No emails are sending to admin despite getting message:

"E-mail with logon problem sent to administrator".

What may be the problem?

May be I have missed any step in configuring UM?

Regards,

Michael

[former_member751941 · Accepted solution]

Hi Michael,

check this steps.

. SMTP

Logon on EP as Admin and go under System Administration -> System Config -> UM Configuration -> Notifications E-mails

setup the SMTP server IP

go under System Administration -> System Config -> UM Configuration -> Direct Editing and setup:

a. ume.logon.logon_help=TRUE

b. ume.logon.selfreg=FALSE

c. ume.notification.admin_email=user@domain.com

d. ume.notification.system_email=user@domain.com

e. ume.notification.workflow_email=user@domain.com (opzionale)

Save your entries.

2. Config User Admin

Logon on Web AS with sap* user and check if the roles:

• SAP_BC_JSF_COMMUNICATION_RO

• SAP_BC_JSF_COMMUNICATION

are assigned to the admin user. If the roles above doesn't exits generate them into PFCG.

Finally restart the J2EE engine.

/thread/427344 [original link is broken]

Regards,

Mithu