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Warranty Repair without credit/debit

Jul 14, 2017 at 09:33 AM


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Former Member

If you have a part that is coming back for a repair; how do you not conduct a credit/debit to the customers account. I want to be able to just conduct the repair with a warranty work order or use a word account for transacting the parts used for the warranty repair.

I do not want to start an accounting issue with full sales prices hitting the books and being taken if not warranted by the customer. My company uses the Z1 process for returns.

Thank you,

Shawn Darnell

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