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Former Member

Actions Toolbox Question

Hi Everyone,

It seems that the actions available in the toolbox can be dependant on the status of the Service Business Transaction.

How do I modify what actions are available for a certain status in ChaRM?



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    Former Member
    Posted on Jun 26, 2007 at 04:13 PM

    Hi Jason,

    You have to do some customizing of the Action Profile of your ChaRM transaction types.

    here's the path in SPRO:

    SAP Solution Manager Implementation Guide > Scenario-Specific Settings > Change Request Management > Extended Configuration > Change Transaction > Transaction Types > Action Profile

    Let me know if this helped.


    P.S. If you do not want to use the transaction types provided by SAP, you can copy an existing transaction type as a template for your own transaction type. (You could copy SDHF and rename it as ZDHF, for example.)

    It's all under Transaction Types node, how to configure your own transaction type.

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    • Former Member

      Hi Salpi,

      Thanks for posting. I forgot to come back and say what I think the answer is


      Making the actions that show up based on what the status of the Urgent/Normal Correction is done by using schedule conditions.

      For instance, if you look at the SDHF_ACTIONS you'll see a bunch of actions that set status, and have schedule conditions that make them only show up in the actions toolbox when the Urgent Request has a certain status.