Skip to Content
avatar image
Former Member

Who using service desking

Hi all. SM 4.0->Service Desk

Question: For processing message from end user side his must make correction or reply to message processor. To implement this I must create duplicate users in SOLMAN? And end user enter into SOLMAN under duplicate user and working? Or how?

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Best Answer
    Jun 21, 2007 at 09:45 PM

    you don´t create USERS but Business Partners and relate them to your "support organization"; this is described in the tutors at

    http://service.sap.com/rkt-solman

    You can "download" the users and create business partners for them automatically but you need to manually assign them to your support organization.

    --

    Markus

    Add comment
    10|10000 characters needed characters exceeded

    • Hi,

      Keep it as thumb rule. No one can edit the message without logging into SOLMAN. Hope this will solve your problem. You need to create user id for your enduser, whoever wants to edit the messages.

      Hope this will solve your problem.

      Feel free to revert back.

      --Ragu

  • Jun 22, 2007 at 06:46 AM

    Hi,

    Check this file for Complete service desk information, it also addresses your user issue.

    https://websmp204.sap-ag.de/~sapidb/011000358700001197002005E/Addtional_Information.pdf

    Hope this will solve your problem.

    Feel free to revert back.

    --Ragu

    Add comment
    10|10000 characters needed characters exceeded