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trouble requesting keys

Jul 13, 2017 at 09:11 PM


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Former Member

I purchased Crystal Server 2016 and Crystal Reports online. It took 2 days to finally get the third email welcome email that included my S user id. The SAP store support gave me 30 day license keys to get the software installed. I have followed the PDF instructions to activate and change the password to my S user id. Now when I click the request keys link the page ( it asks for my username and password. I enter my S user id and password and it continues to ask for the username and password.

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Best Answer
Edwin Tucker
Jul 13, 2017 at 10:05 PM

Sorry to hear you're running into issues with the site where you would generate a license key (

For assistance with using the SAP Service Marketplace please call the team on 800 677 7271 so they can walk you through the process (click here for international phone numbers for the same team):

An illustrated guide to generating license keys is available here:

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