Handling Refunds- need a solution

[former_member857785]

My client is on 4.6c and although they are up and running in AP, the vendor and customer is not linked in customer master. Is there a solution in handling refunds? I know this has something to do with payment method however what t-codes make a refund happen etc I don't know. I am an A/R consultant and this client, the A/R group can initiate refunds and process job.

Input would be greatly appreciated.

Points promised.

[Former Member · Accepted solution]

I configured this for a previous company.

You raise the special credit note with a special document type, with a specific payment method and when you run the APP program, include Customers and this into the document type and Payment method (Checque/BACS) and this will generate the payment.

You will need to check with your internal control/Audit team about segregation of duties for this!

[former_member857785 · Accepted solution]

Thank you Barry-

Can you give me specifics? Documentation? I am not clearly understanding what you did here.

Many thanks!

POINTS PROMISED

[Former Member · Accepted solution]

Hi,

You can create credit memos for each of the refunds to be made to the Customer and use a different document type. Also configure a new Payment method for making payments (which are basically refunds).

Execute an Automatic Payment run and execute it for the Payment method and you can also restrict on document type.

Thanks

Murali.

[Former Member · Accepted solution]

> Thank you Barry-

>

> Can you give me specifics? Documentation? I am not

> clearly understanding what you did here.

>

> Many thanks!

>

> POINTS PROMISED

OBA7 - Document Type - Make reference mandatory for linking into Invoice

FBZP - Payment Type

Create a "Credit" for the Customer on this document type.

Run APP / F110 and select this document type and for all customers and it will create a refund.

[former_member857785 · Accepted solution]

Barry-

Sorry for being dense, please clarify the following:

OBA7 - Document Type - Make reference mandatory for linking into Invoice

**how do you do this?

FBZP - Payment Type

**create a new payment method by co.code?

Create a "Credit" for the Customer on this document type.

**do you mean manually create a credit memo via F.22?

Thanks a million!

[former_member857785 · Accepted solution]

Barry=

Create a "Credit" for the Customer on this document type.

**I would think that I would just go into open items via FBL5 and update the line item and assign payment method.

Further questions, when I execute F110, does it print a report of all the items processed, not processed, etc? What happens to the line item in the open items? Does it create a new entry with new document type?

POINTS PROMISED

[Former Member · Accepted solution]

Hi CMM,

Pl refer OSS Notes 164835 and 317931. These may be helpful.

Rgds

Kishore

[former_member857785 · Accepted solution]

Thank you but where do I access these OSS notes?

POINTS Promised

[Former Member · Accepted solution]

OSS Notes from

http://service.sap.com/notes

Also, you can flag a report from F110.

It clears the item with a contra entry - payment data.

This will be the payment date and not run date!

[former_member857785 · Accepted solution]

It appears I do not have access.

I received an error message that my username and/or password doesn't work. Initially, I thought that I could use the same username/ password I use to access here. Then I followed a process to SAP Service Marketplace which I think is the same access here.

How do/can I get access?

[Former Member · Accepted solution]

Register here: https://websmp201.sap-ag.de/~sapidp/002006825000100141192000E/