can't open excel add-in anymore

[Former Member]

Hi Bpc Friends

When I try to open excel I get the following error:

thanks

Michele

[Former Member · Accepted solution]

it was fixed rebuilding my machine

[former_member182709]

See blog

https://blogs.sap.com/2016/07/06/unable-to-open-epm-add-in-from-bpc-web-client/

[Former Member]

good job, thanks

[Former Member]

At the moment I am in a very painful situation:

I have un-installed and installed again MS Office many times and it still doesn't work, so this afternoon I will leave my laptop with IT to un-install and install again Windows.

[former_member182709]

Yeah. Sometimes, it's just due to some corrupt register key.

[former_member186338]

Reinstall EPM client (with full uninstall)!

[Former Member]

thanks Vadim

[former_member186338]

Have you solved the issue?

[Former Member]

not yet, I let you know once that I will fix it, at the moment I am focus on the other issue

UJO_READ_EXCEPTION_018

thanks

Michele

[former_member186338]

The steps are clearly described in the mentioned note:

https://launchpad.support.sap.com/#/notes/1995588

[Former Member]

thanks a lot Vadim, I will sent it the basis

Thanks

Michele

[Former Member]

thanks Vadim.

I sent the message to the basis, the issue is in BW

[former_member186338]

Yes, it's the same case as described in the note!

[Former Member]

it works now. thanks

[Former Member]

Hi Vadim

I am using Excel 2013.

I have reinstalled the EPM Client but I have still the same issue

[former_member186338]

What about EPM?

[Former Member]

I think the issue is similar to what says the 1978201 sap note, I have the following

I think I have to delete the folder 1.9 (because I have office project 2016)

[former_member186338]

The note is talking about AO but you are using standalone EPM?

[Former Member]

you are right. I don't know why the basis team sent to me this sap note. I am not using AO, I am using bpc excel add-in. Anyway my boss had deleted the folder 1.9. I will let you know if it works

[Former Member]

Hi Vadim

The sap note worked for my boss, in my case now I have a different error message when I try to open the EPM Add-in from the BPC Web page

Another strange thing is the following:

if I click on Log On nothing happens

Do you have any idea about that?

[former_member186338]

And do you have enough memory?

[Former Member]

yes Vadim I have enough memory

I have in-installed and installed again microsft office 2013 two times but I have still the same issue