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CRM and Portal Integration

Former Member
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Hi All,

Can anybody send me the links regarding CRM and Portal Integration

Thanks and Regards,

Suresh Bavisetti

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi Suresh,

Refer this link

<a href="https://www.sdn.sap.com/irj/sdn/wiki?path=/display/EP/ConnecttoCRMSystemthroughEnterprisePortal7.0UsingaIView&">Connect CRM with EP</a>

Regards,

Senthil K.

Former Member
0 Kudos

Hi Suresh,

please follow the below procedure for creating system objects for CRM/R/3/BI systems

This describes how to connect an SAP CRMsystem to SAP NetWeaver Portal using an iView

1) Go to System Administration

2) Go to System Configuration

3) Go to Portal Content (Right Side Panel), open that folder.

4) Right Click on Portal Content, a Panel is displayed select "System (from Template)".

5) That will display a new view on right side, now select "SAP system using dedicated application server" from

the existing templates. (Other templates are possible - for example, load balanced or through a SAProuter connection string).

For this exercise, we'll use the simplest type.

6) Choose next

7) Give the System Name and System Id (which are mandatory fields) incase you want to give any brief notes

about the system then give them in the "Description" field.

😎 Open the Newly Created System.

9) Now when you want to create a New System, you have to fill four Properties they are:

"Connector" - contains basic connectivty details

"Internet transaction Server (ITS) - if you wish to use SAPGUI for HTML and/or IACs",

"Web Application Server" - if you wish to access BSPs and/or Web Dynpro for ABAP and

"User Management".

You also need at least one "System Alias" has to be defined from the Display drop down menu.

Make sure you have set end user access in the Permissions drop down menu to all users who need to access the system

10) Select "Connector" property, now fill the required fields such as:

a) Application Host (should be fully qualified hostname) - Give the CRM"Application Name",

which can be obtained from the SAP Logon Pad (check what CRMsystem you are using, right click on it , go to the properties,

it will open a window which has the Application Server Name.

b) Logical System Name - Give the logical name as defined in the backend system

c) SAP Client - Check the Client in the backend system and give the appropriate number (3 digits)

d) SAP System ID(SID)* - Check the CRMproperties and give the check for System ID

e) System Type* - Since we are connecting to CRM, select SAP_CRM system.

f) System Number - This is a two digit number that you can find in the SAP Logon Pad

11) Select "Internet transaction Server (ITS)" property, now fill the required fields like

a) ITS Description à Give some Description

b) ITS Host Name - Same as "Application Host" of CRM(when integrated ITS) and should be attached with the

port number of ITS Server (to get port number detailed description is given below). ex: hostname : port number

c) ITS Path - To get the path along with the port number you have to Log on to CRMsystem. Use the

Transaction Code "SICF", it opens a new window go to:

default_host -> sap -> bc -> gui -> sap -> its -> webgui -> SAP GUI for HTML -> right click on

that and click "Test Service'. This will open a new window, on the address bar you will find the "port number", and

the path something like (/sap/bc/gui/sap/its/webgui). Use the path after the port number.

d) ITS Protocol - There are two protocols "http" & "https", select the appropriate protocol which is

visible when you opened "Test Service" window.

12) Select "Web Application Server" property , now fill the required fields like

a) Web AS Description -> Give some Description

b) Web AS Host Name - same as ITS Host Name

c) Web AS Path - usually /sap/bc/bsp/sapd)*

Web AS Protocol - should be same as the ITS Protocol.

13) Select "User Management" property, now fill the required fields like

a) Authentication Ticket Type - Since we are not using SSO leave the field

empty i.e. put in select mode. (Please note that longer term you will probably want to use SSO)

b) Logon Method - Select UIDPW.

c) User Mapping Type - In case you have administration rights then you choose "admin" or in case you

just have user rights then choose "user", better go for "admin/user".

14) Since all the required fields are filled appropriately now create a System Alias name, this can be done by following steps:

a) go to Display -> Select "System Aliases" give some Alias Name, let's call it "SAP_CRM"

15) Now that System is created we have to create a iView which will display the given Transaction Code.

16) Go To "Content Administration".

17) Go To "Portal Content".

18) Go to Portal Content (Right Side Panel), open that folder

19) Right Click on Portal Content, a Panel is displayed select "New" -> iView

20) Select iView template, click next

21) Select "SAP Transaction iView" from the list of templates available. Click next.

22) Give the iView name and iView ID. Incase you want to give any brief notes about the iView then give it in "Description" field. Click next

23) Select "SAP GUI for HTML" radio button. Click next

24) Now select the system which you have create "SAP_CRM", give some Transaction Code, say SE12 (Dictionary Display). Click next and Finish.

25) Now Preview the iView

26) You will see a new Window where in SE12 Dictionary Display window is displayed.

Please let me know if you need and help

Regards

Santosh

Reward if helpful !!!