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Former Member

Confirmation of Service

Hi everyone,

Do anyone has any idea about CONFIRMATION OF SERVICE. First time I am coming across such thing. While doing the PGI we are getting this document.

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6 Answers

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    Former Member
    Jun 19, 2007 at 06:54 PM

    Probably if Confirmation of Service is there, it might be in CS (Customer sernice) module. Probably, consult an CS consultant, as even I have not come acrodd this term in SD.

    regards,

    Rajesh Banka

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    • Former Member Former Member

      Dear Gurus,

      Even i came across the same error like when i was about to do PGI, after doing picking the system is not checking fo the material or stock avialability it is getting saved. when i check the document flow it shows the delivery document number and confirmation of service number, but when i click on display documents for the confirmation of service it says no documents available.

      Pls throw light on why it tis happening, solution for this to make PGI done.

      if you could mail me in aarun30@gmail.com it will be helpful.

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    Former Member
    Jul 11, 2007 at 01:13 PM

    Hi,

    T.Code: [IW41]

    Path: Logistics -> Customer Service -> Service Processing -> Confirmation -> Entry -> Individual Confirmation.

    After a service order is entered in the system, a service activity would be carried out for the customer. Using this option we would enter the person who carried out the activity, the time taken, the material used with their quantity. Further a billing request would be raised based on these details.

    Regards

    Nadarajah Pratheb

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    • Former Member Former Member

      Hello,

      I have this issue also, please inform if there is any solution for this issue. I can't cancel the confirmation of service doc.

      Best regards,

      Gunadi

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    Former Member
    Jul 13, 2007 at 09:10 PM

    Hello all,

    Please help me. I have the exact same problem but what is wierd is we do not do customer service or service management. The delivery went through fine , we were able to do a PGI . I am not sure why am getting this and this is the first time we got it in production.

    Appreciate your help and time

    Thanks

    Lata

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    Former Member
    Jul 15, 2007 at 08:12 PM

    Check if the link below is of some useful information for you.

    http://help.sap.com/saphelp_crm40/helpdata/en/d2/dfe1becea8154398ad47a1edd3ef7a/content.htm

    Regards,

    Rajesh Banka

    reward suitable points.

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    Former Member
    Jul 16, 2007 at 05:40 PM

    Hello all,

    We do not have the customer service module or the service management but we have the confirmation of service in the document flow. The flow is as follows. standard order ( OR ) - > delivery ( LF ) - > Handling unit - > Confirmationof service. I checked the document flow table VBFA and I see that these confirmation of service is for items which are of item category TAP ( sales BOM header ). That is what I concluded that it shows up for TAP since this item is not pickable ane hence not packable. And we have this come up for all the sales BOM deliveries where there is an item category of TAP for sales BOM header. Still if any one can please throw some light on this that would be greatly appreciated.

    Thanks

    Madhavi

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    Former Member
    Sep 11, 2007 at 08:01 AM

    Hi,

    As in the earlier mail, the confrimation of service will be done by the txns : IW41 / IW42, by this transaction we can confirm the labour, time, material etc...

    How come the service material is relevent for delivery in your case. Check the item category and schedule line category.

    Prase

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