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Cloud for customer - service & repair item delete, reverse or edit after release to ERP

Jul 13, 2017 at 04:02 PM


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is it possible to delete, edit or reverse, service or repair line item from c4c ticket after it is released to ERP ?.

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1 Answer

Amit Kumar
Jul 13, 2017 at 05:33 PM

Dear Onkar,

If the Item Work Progress = In process or Finished or Started
or its ERP status = Released,
then deletion is not allowed. This is the standard behavior.

If this is needed, then please revert the status back by using the Action wheel at Item list - Undo work progress & bring it back to 'ready' status. Then deletion will be possible again.


Amit Kumar

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Thank you Amit for your reply.

Actually i have a situation, we have released service and repair item form C4C ticket to ERP and follow on documents are posted in SAP. Material quantity entered in item was incorrect, Now i want to reverse all follow on documents. and correct service repair item.

please guide what is a way out