on 07-13-2017 5:02 PM
is it possible to delete, edit or reverse, service or repair line item from c4c ticket after it is released to ERP ?.
Dear Onkar,
If the Item Work Progress = In process or Finished or Started
or its ERP status = Released,
then deletion is not allowed. This is the standard behavior.
If this is needed, then please revert the status back by using the Action wheel at Item list - Undo work progress & bring it back to 'ready' status. Then deletion will be possible again.
Regards,
Amit Kumar
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Thank you Amit for your reply.
Actually i have a situation, we have released service and repair item form C4C ticket to ERP and follow on documents are posted in SAP. Material quantity entered in item was incorrect, Now i want to reverse all follow on documents. and correct service repair item.
please guide what is a way out
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