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Former Member
Jun 18, 2007 at 05:02 PM

Sending e-mail to external addresses from business activities

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Hi Experts,

I’m customizing CRM 5.0 and I want to send e-mails to other employees, when I’m maintaining a business activity.

These employees can have no SAP user, so I need this e-mail to go to the address maintained in BP transaction (e.g. alda.lobato@enterprises’sname.net).

So, I tried to customize in trx. CRMC_ACTION_CONF, the following data / conditions:

Tab “Overview” – "Partner Determination"

- Partner Function: 00000014

- Description: Employee Responsible

- Partner Number: blank

Tab “Processing Details” – "Details of Selected Processing" – "Recipient(s)"

- Recipient Type: U Internet address

- Address: blank

- Archive Mode: 1 Mail Only

However, all the e-mails remain to being sent to the Employee Business Workplace (trx. SBWP), as we were sending the email to his SAP user.

Please advise.

Many thanks.

Alda Lobato